Refund Policy
If Feelings Time isn’t right for your family, you can get a full refund within 30 days of purchase, with no questions asked.
How to request a refund
- Refunds are handled by Paddle.com, our Merchant of Record. To request one, reply to your Paddle receipt email, or find your order at paddle.net.
- You can also email us at [email protected] with the email address you used at checkout, and we’ll arrange the refund with Paddle for you.
- Refunds go back to your original payment method. Once Paddle processes a refund, it usually appears within 5–10 business days, depending on your bank or card provider.
What happens after a refund
The unlocked stories and scenarios will be locked again. The free content stays free to play.
After 30 days
If something went wrong, for example a duplicate charge, a purchase made by mistake, or content that won’t work, please contact us anytime. We’ll do our best to help, including with a refund where appropriate.
Subscriptions (if offered in the future)
If we offer subscriptions later, you’ll be able to cancel anytime, and the cancellation takes effect at the end of the current billing period. A first subscription payment will also be covered by the 30-day refund window. Any subscription-specific terms will be shown before you subscribe.